We are responding to concerns from the line about our Inflight Credit Card Bonus Program in order to keep things running normally to protect the profits.
Background
HDQ is aware that some flight attendants are concerned about receiving fewer credit card bonuses.
The issue appears to be that passengers are still applying, but more applications are being declined.
We appreciate the concern.
We also appreciate the opportunity to improve the way we discuss it.
Official Position
Our inflight credit card program remains a vital part of the airline business.
Our banking partners purchase large amounts of miles, which creates an important revenue stream for the company.
For that reason, bonuses are paid when an application is approved.
Not when it is offered.
Not when it is discussed.
When it is approved.
This is not a lack of appreciation for your effort. It is a focus on results.
Updated Guidance
To help improve bonus opportunities, crew members should focus on passengers who appear more likely to be approved.
Helpful signs may include premium credit cards, smooth onboard purchases, interest in miles or upgrades, and comfort with optional fees.
Passengers who split payments, use prepaid cards, or question small charges may simply not be ready at this time.
We respect their journey by focusing elsewhere.
Closing Alignment
Success is not about offering the card to every passenger.
It is about offering it to the right passenger.
By being more selective, crew members can improve their bonus results while helping protect one of the airline’s most important revenue streams.
That is shared success, properly approved.
I stopped peddling the credit cards. Passengers are getting tired of the announcements, at least many have headphones on, and it seems like most really have the card.